OUR POLICIES
Hours of Operation
Monday - Friday: 3:00PM - 7:00PM
Saturday: 10:00AM - 3:00PM
Sundays & Holidays: Closed
All consultations are by appointment only.
Payment Policy
Full payment is required for all design projects $150.00 and under before work begins.
No exceptions.
A 50% non-refundable deposit is required for all services over $150.00. The deposit must be paid for service to commence.
No exceptions.
Eligible business and social media services may be subject to a payment plan. All payment plan contracts are created, approved and enforced by Pro Presenters.
For services that require a 50% deposit, the balance due must be paid in full prior to release of final documents or designs.
Delivery Policy
Final (client approved) files are delivered via email. These files will not be delivered until account balance is paid in full. No exceptions.
Flyer files are provided in .PNG or .JPEG
Files for printing are provided in .PDF format
Final (client approved) printed projects are delivered by hand in accordance to deadline set with client after booking. Final product will not be delivered until account balance is paid in full. No exceptions.
Client Commitment
Upon booking any service the client commits to:
Submit accurate and thorough information required to complete projects in writing
Submit all photos & required information in a timely manner prior to the commencement of work (work will not begin otherwise and project may be delayed)
Assume full responsibility for content provided
Provide timely feedback throughout the design or work process
Approve and proofread all final files/ documents
Make payments in compliance with set pay schedule
Clients are allowed 4 complementary revisions for each design service.
Additional revisions requested prior to client approving final files or designs are billed at $5.00
FOR DIGITAL PROJECTS: Once final (client approved) files have been delivered, additional revisions are billed from $10 - $20 according to the complexity of the adjustment.
FOR PRINTED PROJECTS: Once final (client approved) projects are printed, Pro Presenters will not accommodate any revisions.
Please be sure to carefully review all drafts before giving approval. Pro Presenters will not be responsible for any misspelling or missing details that were not submitted in writing for the project.
Revisions
Rush Orders
Pro Presenters does not accommodate rush orders under any circumstance.
Please take note of the turnaround times for each service prior to booking to prevent any inconvenience.
Turnaround times are exclusive of the revision time.
Suspension/Cancellation
If a client pays a deposit and fails to provide required information within 7 days, Pro Presenters will automatically suspend the project until communication is received from the client.
If a client opts to terminate a service after the first draft has been presented for approval, Pro Presenters reserves the right to keep full payment for work done.
If a client terminates a service eligible for a refund before any draft has been presented for approval, the client will be reimbursed 50% of amount paid.
Pro Presenters reserves the right to terminate service with a client for any reason. In this instance, reimbursement will be handled in accordance to guidelines above.
Terms of Use
Pro Presenters reserves the right to use screenshots, photographs or original files of any work done under this agreement for promotional purposes. We promise not to release any work until it is first made public by the client.
The client may not:
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Present or resell any work done by Pro Presenters as their own
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Copy any printed project
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Modify or attempt to modify any digital project in an effort to degrade quality of work done
Confidentiality
To safeguard the privacy of the client, Pro Presenters agrees to the following non-disclosure policy:
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The information acquired will be used in completing the project only.
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Pro Presenters will not disclose to any person/organization that they are in possession of the information.
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Pro Presenters is bound to destroy or return the documents pertaining to the information within 72 hours of project completion.
Copyright & Liability
Pro Presenters is open to reference designs, but will not copy the work of other designer's as is.
The client agrees that Pro Presenters will not be liable for any incidental or consequential damages that may arise from failure to perform. Reasons can include but are not limited to injury, illness, natural disasters, fire, theft or computer failure. In these instances and the like completion of a project may be delayed.